About Products
1. How to choose size with Size Guide?
Click "Size Guide", you would find out the measurements which you can view in inches and centimeters,.
You could choose specific size which is suitable for you.
2. How to check the product material?
Kindly please check the Material under the the corresponding product details.
About Return
Thank you for shopping on VervePalette.
All online purchases (except lingerie, swimwear, jewelry & accessories and clearance items) through VervePalette can be returned within 30 days from the delivered date.
The customer is responsible for paying the return shipping fees.
All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
- Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within 10 business days.
- Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 10 days.
About Payment
Payment Methods Accepted
PayPal: the most convenient payment method in the world
VervePalette primarily uses PayPal to process secure payments.
1. With PayPal, you can send payment quickly and securely on-line.
2. Through PayPal, you can pay with credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
4. Payment is traceable. You can trace the status of your payment using your PayPal account. VervePalette doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.